Return & Exchange Policy

Our Return & Exchange Policy

14-day returns (US orders)

You have 14 days from delivery to request a return. Items must be unworn, unwashed, with tags attached and in their original packaging.

International orders

For orders delivered outside the United States the return window is 7 days from delivery, on the same condition terms (unworn, unwashed, tags attached, original packaging). You pay the return shipping, and import duties and taxes on international orders are not refundable.

How to start a return

Email gilcreastrodney@gmail.com with your order number and the item you want to return. We will reply with return instructions and the correct return address for your item.

Please do not ship anything back before contacting us. Our products ship from more than one facility, so the correct return address depends on the item. Packages sent back without an approved return cannot be accepted or refunded.

Exchanges

The fastest way to get the size or colour you want is to return the original item for a refund and place a new order. Sizes move quickly, so ordering the replacement right away is the only way to guarantee it.

Damaged, defective or wrong item

Inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days with a photo. We will replace it or refund you in full including shipping, and you never pay to return our mistake.

Refunds

Once your return arrives and passes inspection we approve it and refund your original payment method within 10 business days. Your bank may take a few extra days to post it. If more than 15 business days have passed since approval, email us.

Non-returnable items

Final sale and clearance items, gift cards, and any item returned worn, washed, altered or without tags. Jewelry, bodysuits, intimates, swimwear and beauty items are also non-returnable.

Return shipping cost

Returns for size or change of mind: you pay the return shipping (US orders: the cost of the return label is deducted from your refund). Returns for damage, defect or our error: free.

Questions

Email gilcreastrodney@gmail.com. We answer every message within one business day.